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faqs

The Escape Room Game

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FAQs

Is the activity physically strenuous? 

The escape room game requires brain power, not physical strength. At most, the activity will involve some squatting down to look under an object or to get a closer look at something. No climbing or heavy lifting is required.

Will I have to play with strangers?

If you reserve less than the full number of spaces for the room, there is a very high chance you will be placed with other people. To guarantee a room exclusively for your group, you need to purchase two slots plus the private room booking option.

Will we be given hints during the game?

Yes. Staff will provide hints as needed and/or upon request.

What happens if we don't escape in time?

Escape rooms are challenging. Many players get close, but do not escape in time. At the end of the allotted time, the room will be unlocked and the solution explained. Please keep the solutions confidential so you do not spoil the experience for future players.

Do I need a reservation to enjoy an escape room experience?

Yes, a reservation is necessary. Players must book online and pay in full at the time of booking. We accept walk-ins if space and time permit, you may pay at the counter.

Can I cancel or reschedule my reservation?

Unfortunately tickets are non-refundable. However, if you need to reschedule in the event of an emergency, please call at least 24 hours in advance and we will do our best to accommodate you.

How far in advance should I make my reservation?

It is recommended that players book as far in advance as possible to ensure their desired date and time is available.

Can I book the escape room for a private party/corporate event?

Yes. We are happy to accommodate single room private experiences, multiple room events, and team competitions. Private events include exclusive use of the room(s) and can even be held outside of regular business hours. A minimum of 10 ticket purchases are required to accommodate private bookings. Please contact us and we will be happy to arrange a personalized event for your group.

What happens if I arrive late?

It is recommended that players arrive 15-20 minutes prior to the scheduled time. In order to avoid disruptions once the game has begun, we cannot permit late arrivals. There are no refunds for late arrivals, so please plan accordingly.

What should I bring with me?

All you need to bring are your wits. The answers to the clues, riddles, and puzzles are all in the room. Players can escape the room using basic logic, deductive reasoning, and teamwork skills. Please leave personal items including phones, purses, and bags in your vehicle. Remember not to leave them in plain sight, we do have cameras but cant ensure it won't happen to you.

Do I need to wear anything special?

No, players should simply wear comfortable clothing.

Do I have to sign the Waiver and Release of Liability in order to participate?

Yes. If you do not want to sign the waiver, then you cannot participate.

Can children participate?

Participants must be at least 10 years of age. Children under the age of 10, infants and toddlers will not be allowed in the room. Children ages 10-16 must be accompanied by an adult. Anyone under the age of 18 must have the Waiver and Release of Liability form signed by their parent/legal guardian.

Are cell phones permitted in the room?

The use of electronic devices (or any outside tools) is strictly prohibited and you will be immediately removed from the room if you attempt to use them. No refunds allowed for rule violations.

Are food and drinks allowed in the escape room?

No, food or drinks are allowed in the escape room. In addition, it is recommended that alcoholic beverages are not consumed prior to participating in an escape room, as players will need all available brain power. We reserve the right to refuse entry to players who appear intoxicated.

Can I take photographs/videos?

Players are only permitted to take photographs/videos in the waiting room, not within the escape room itself. This policy ensures that the puzzles remain a mystery for future guests.

Private bookings?

To book a private room, you must select to book the room private and pay for the minimum players.

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